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Management Skills, Customer Care and Project Management for PA’s, Executive Secretaries and Frontline Personnel

Today’s professional ‘PA / Secretary / Frontline staff’ is expected to assume management and technical responsibilities, often in the absence of their manager. They are expected to co-ordinate peers, supervise, identify and handle both decisions and crises. Not only is the PA / Secretary / Frontline Staff a very competent secretary, but also a time manager for both herself and her boss. You have to remember that unreasonable demands from the hierarchy within the company as well as clients always interfere in her daily duties.

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Developing skills for managing front office skills
Managing interpersonal team processes to achieve required outputs
Establishing the relationship between different management levels and tasks in the organisation
Acquiring good decision making skills
Improving communication skills
Demonstrating, planning and preparing communication for meetings and prepare meeting reports
Minute taking and Report Writing
Developing effective communication skills

Personal Assistants
Executive Secretaries
Administrative Assistants
Frontline Personnel
Customer Service Personnel
Departmental Secretaries
Office Administrators
Support Officers

NQF Level 5, 5 Credits towards a Higher Certificate in Management.

A Competency certificate can be earned, subject to successful completion of the POE/ Assessment in the specified period stipulated at the event. If a participant chooses not to complete the assessment, he/she will receive a certificate of attendance only.

Our Accreditation Partner

In terms of the Higher Education Act, all courses and programmes offered by Business Schools resort under the Council on Higher Education’s Quality Committee (CHE QC) for assessment and quality-assurance purposes. All courses offered by Southern Business School are registered through the prescribed higher education processes and are subject to internal quality assurance processes as far as moderation, assessment and accreditation are concerned. When short courses are aligned to modules of formal academic programmes of Southern Business School, or SAQA Registered Unit standards, they are credit-bearing short courses. This status is also described in the Criterion Guideline document for Short Courses” from SAQA

    The event is finished.


    Mar 25 2020


    7:30 am - 6:00 pm

    Local Time

    • Timezone: America/New_York
    • Date: Mar 25 2020
    • Time: 1:30 am - 12:00 pm
    Premier Hotel O.R. Tambo


    Premier Hotel O.R. Tambo
    73 Gladiator Street, Kempton Park Gauteng
    Intelligent Africa


    Intelligent Africa
    +27 12 997 7676


    • Dr. Dolf Steyn
      Dr. Dolf Steyn
      DPhil (Information Science), MEd (Cum Laude), HDE and FDE

      Dolf was the Managing Director for Pearson institute of Higher Education. His career includes work across 3 continents and amongst multiple cultures and organisations including Deloitte and Tshwane University of Technology.During his time at Deloitte consulting, he started a project management office which supported a team who among others did SABA installations, LMS roll-outs and custom software solutions.
      Previously he was Director of Teaching and Learning with Technology at the Tshwane University of technology which has the second largest Blackboard LMS roll-out in South Africa. His career includes work in education, public, private and corporate sectors. He is experienced in working in teams, delegations and committees as well as in the running of projects as an individual. Dolf has taught Project management at graduate level for the last 15 years. Dolf served on examination boards, investigation/advisory commissions and industry work teams. He has published nationally and internationally and is a frequent contributor to workshops, training sessions and conferences.

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