The qualification recognises the generic skills, knowledge, understanding, attitudes and values expected of a competent person in a wide range of contexts in Public Sector Administration and the Public Sector in general. Additionally, this qualification contributes to the development of information technology, communications, writing, and service delivery competencies
- Provide an effective administration service at practitioner level in the public sector at national, provincial or local government level.
- Demonstrate knowledge of the legal, regulatory and policy frameworks applicable to own work environment.
- Deliver and make informed judgements about the quality of the administration service, offered to clients.
- Take responsibility for managing own performance and growth as administrative practitioners in the context of public sector human resource development policies and procedures.
- Use and maintain computers and workplace equipment relevant to own public administration role in own operating context.
- Maintain health, safety and security of the work community and environment.
Module 1 Personal Effectiveness
Module 2 Legislative Framework & Ethical Principles
Module 3 Service Delivery
Module 4 Transformation in Public Entity
Learning assumed to be in place
- Communication at NQF Level 2
- Mathematical Literacy at NQF level 2
- Computer Literacy at NQF level 1
Portfolio of evidence will be submitted within two months after the training of each module. Assessment activities include evaluating all documentation produced during the process and questioning to test knowledge and ability to apply.
Final summative assessment
An Integrated Assessment will be conducted on the theoretical and practical components after all the modules are completed. During integrated assessments the assessor makes use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators make use of a range of formative and summative assessment methods. Assessors assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
A PSETA Certificate Achievement will be awarded to all delegates who successfully complete all portfolio requirements
A PSETA Statement of Achievement will be awarded to all delegates who successfully complete some, but not all, of the modules’ portfolio requirements. The Statement of Results will only reflect the modules successfully completed